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  How Our Service Works

 

Is your service satellite or cellular, like an air card?

 

It's neither. The TexasData network is a "fixed wireless" network using the Canopy microwave platform, developed by Motorola, specifically for Wireless Internet Service Providers. In simple terms, we use a series of towers linked by radio signals to provide service to customers.

 

Each customer has a radio device that sends data to and from a local tower, which then relays that data to and from a fiber interface in Dripping Springs or Spicewood. The customer's radio itself is small (approx. 12"x4"x2") and is sometimes mounted to a reflector dish to improve reception.

 

 

 

How is it better than satellite?

 

For one, there are no issues with high latency, meaning communication with the internet is instant. This also makes us the best choice for customers who are interested in gaming and VoIP services like Vonage and MagicJack, which are highly unreliable and sometimes unusable on satellite internet. Another benefit is that since we use towers to broadcast our service to you, we remain below the clouds. Ever notice that satellite internet and TV can be troublesome during heavy cloud cover or storms? With our service there are no such issues.

 

Of course, one of the better benefits of having our service vs. satellite providers such as HughesNet, if you exceed a set amount of download they will slow your connection down to unbearable speeds for about 24 hours during what they call a "recovery" period. Some providers also only give you a small amount of bandwidth usage, also known as caps, before you find yourself with overage charges. We do not do this to our customers, and only implement bandwidth usage caps under specific circumstances.

 

 

 

How is it better than an air card?

 

The cellular service in the hill country can be somewhat spotty at times, and for many locations, nonexistent. Aircards work off the same service that your cell phones use, and depending on your location, low signal strength can mean very slow downloads, or even constant loss of service.

 

We will not install service with you unless we are absolutely certain that it will be fast and stable, and there's no need to buy extra equipment or service plans if you have multiple computers in your home that share the connection.

 

 

 

What makes it so reliable?

 

This is a secure, proven, off the shelf, readily available system developed specifically for ISP use by Motorola. Many of our customers who have been with us for 4 or more years are still using the equipment we installed on their first day of service, which says a lot about its engineering. Also, because of the proximity of our connections and the design of our network, our service is fast and capable of delivering high bandwidth to your home or office.

 

You may also be happy to know that we monitor our network all the way down to each customer's radio, using state-of-the-art technology, to ensure fantastic quality of service for each of our customers at all times. This allows us to detect and troubleshoot issues more easily, which in turn gives us the ability to offer better customer service to you. As you can see, we've put a lot of thought into our network, with one goal in mind, always:

 

Great Internet Service for our Customers!

Want to know more?

Are you in our service area? Find out now by visiting our service coverage area map to see what areas of the hill country we currently reach!

If you want to know more about how we install our service as well as what's involved in the process, head on over to our installation page to find out more!

We also have a prices page for any questions you might have about the cost of the services we offer to our customers.

Alternatively, you may contact our offices and speak with Carla, who will be more than happy to answer any further questions that you have about our service and how we operate as a business.

 

Internet Service for Dripping Springs, Spicewood, Lake Travis and the Hill Country - © 2013 TexasData