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Our
primary goal is to provide all of our
customers with exceptional service. In order to do
so, there are some services and technologies that we
allow, and others that we do not permit the use of.
This stance on how our service is utilized is what
gives us the ability to offer great service to all
of our customers.
If it's not mentioned on this
page, then chances are it's fine for use. Still, if you have any questions
about things that aren't listed here, please
contact us and we
will be more than happy to answer any questions you
have.
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Standard Online
Activities |
All levels of
service that we offer are suitable for
browsing the web, downloading data, checking
email and just about any other usual online
activity you can think of. If more speed is
what you need for faster loading pages or
downloads, then
give us a call. We can easily
increase your speeds over the phone without
having to come out and add equipment.
For more
information on our levels of service, check
out our Services
Price List page to see what we have
to offer!
[ XBOX Live, Playstation Network, Steam,
World of Warcraft, etc... ]
If you're a
gamer and wish to use our service to play
online, then you shouldn't have any trouble
doing so. We haven't tested every game out
there with our service, and we would
recommend our 800Kbps or higher service
plans for serious gaming, but you're always
welcome to start out with a lower level and
see how things work for you.
If you decide
that you need more speed, check out our
Services Price List
page to see what we offer, and then
give us a call.
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Audio/Video Chat Services |
[ Skype, Stickcam, TinyChat, etc... ]
Many of you
use applications such as Skype to
communicate with others across town, the
nation or even the world. Skype, and similar
services, has been shown to work well with
our 800 Kbps plan, as well as any plans
above it.
While these types of applications
have also been proven to work on our lowest
service plan, there may be issues with the
live video side of your sessions. If so, we
recommend an 800 Kbps or higher service
plan. Head on over to our
Services Price List
page for more information.
[ Windows Remote Desktop, VNC, TeamViewer,
etc... ]
There are many
customers who commonly use remote management
applications like Windows Remote Desktop and VNC.
After extensive testing and customer feedback on usage, we have determined that
these technologies work just fine on our service.
We will also offer limited support for any
remote desktop and VNC related
issues that you may have.
[ OpenVPN, IPSec, PPTP, etc... ]
We currently have
quite a few customers who use VPN so that they
can work from home using our service. After
extensive testing and customer feedback on usage, we have determined that VPN connections work just fine on our service.
We will also offer limited support for any VPN related
issues that you may have.
[ Vonage, MagicJack, etc... ]
Many of our customers
live in places where even cellular phone service is
almost impossible to pick up without climbing the
nearest oak tree. As a result, many turn to VoIP services such as Vonage or Magicjack
for home phone service.
While these options have been shown to
work well on our network, we cannot guarantee that
these services will always work perfectly without fail, nor can we offer support for
these services in the event that you
have any issues with them.
We do have the ability
to prioritize VoIP traffic for you, and we will
if you request it, but depending on the amount
of bandwidth that has to be dedicated to your
service for these options, there may be an
additional monthly charge.
Although Netflix
has been shown to work with our higher levels of
service, it utilizes a great deal of bandwidth
to properly function. Another issue is that
Netflix will more than likely not be capable of
streaming HD quality video on our service, due to us
not being capable of providing the large amount
that it demands.
At the moment, we usually
discourage the use of services like Netflix. If
you still wish to use it, and the bandwidth
usage is beyond what we deem to be within
acceptable levels, we may contact you and
request that you purchase a higher level of
service.
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Bit Torrent File Sharing
Services |
Our service is not
currently setup to properly handle bit torrent file
sharing traffic. The manner in which bit torrent
functions has been known to create problems for our
other customers on the network due to high bandwidth
utilization.
This, and bit torrent's tendency to
abuse features we offer our
customers, such as speed bursting to improve
everyone's overall online experience, is the reason
that we do not permit the use of
bit torrent file sharing on our service, and will act
accordingly to stop it when detected. If there are
multiple violations detected, you may risk having your
account suspended. |
