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Our Internet Installation Procedure |
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First, before we
install... |


Using topographical
software, we attempt to establish that there is line-of-sight
from one of our towers to your location. In most cases,
we can determine this over the phone with you before we
even come out to install our equipment.

We generally begin this
process with a call to our
office, so that we can work with you over the
phone to determine your exact location, which allows us
to properly judge whether or not we can setup a time to
come out and install service for your home or office.
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Second, we come to
your home or office... |

Once we know that we can
more than likely provide service to your location, and
you're ready to use our service, we will schedule a time
to come to your home or office for an installation. We
will work with you to find the best place to run our
cable indoors, and then find the best way to do it.

Once done with that, we
will then locate all possible places outside to mount
our equipment and then check with you to make sure
you're happy with one of the locations we chose for best
line of sight to our tower. |
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Third, we install
our equipment... |

Now that we've managed to
figure out how we'll proceed, the third step is to
actually mount our equipment outdoors and then bring
service into your home from the equipment with a single
CAT5 (ethernet) cable.

This can take anywhere
from an hour or more, depending on the difficulty of the
installation, line-of-sight issues due to obstructions,
etc., so please ensure that you can set aside a few
hours for us to come out and install your service on the
day that we schedule with you. |
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Finally, we
configure your router... |

The fourth and final step
in our installation procedure is to configure either
your personal router, or the router that we provide
(see our price list
for the cost of a router) and any wired or wireless
devices that you need help connecting to our service
through your home network.

We will then test the
service to make absolutely certain that you have a solid
connection and that you are getting exactly what you're
paying for. We will not leave an installation
until we are certain your service is what it should be.
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Additional Information on Installs |
Actual installation
consists of attaching the radio (see Radio Equipment below),
generally with a small dish, on the outside of the
location selected for service, where it can be directed
toward our nearest tower location. At times, we may have to
spend some extra time determining the best place to put
the radio, and that it's in a good location for the
customer as well.
A single ethernet cable
(CAT5) is then run from the radio equipment, into your
home or office, and down to the location of the router,
either through an outer wall, or into the attic
and down the inside of a wall to a wall jack. This, in turn, is plugged
into our power supply for the radio, and then into your
router, to provide our service to the rest of the
location. |

All of this work is
usually covered by the standard installation fee. For
information on installation costs and more, head on over
to our Services Price List,
or feel free to contact us!
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