Using topographical software, we attempt to establish that there is line-of-sight from one of our towers to your location. In most cases, we can determine this over the phone with you before we even come out to install our equipment.

We generally begin this process with a call to our office, so that we can work with you over the phone to determine your exact location, which allows us to properly judge whether or not we can setup a time to come out and install service for your home or office.

Once we know that we can more than likely provide service to your location, and you're ready to use our service, we will schedule a time to come to your home or office for an installation. We will work with you to find the best place to run our cable indoors, and then find the best way to do it.

Once done with that, we will then locate all possible places outside to mount our equipment and then check with you to make sure you're happy with one of the locations we chose for best line of sight to our tower.

Now that we've managed to figure out how we'll proceed, the third step is to actually mount our equipment outdoors and then bring service into your home from the equipment with a single CAT5 (ethernet) cable.

This can take anywhere from an hour or more, depending on the difficulty of the installation, line-of-sight issues due to obstructions, etc., so please ensure that you can set aside a few hours for us to come out and install your service on the day that we schedule with you.

The fourth and final step in our installation procedure is to configure either your personal router, or the router that we provide (see our price list for the cost of a router) and any wired or wireless devices that you need help connecting to our service through your home network.

We will then test the service to make absolutely certain that you have a solid connection and that you are getting exactly what you're paying for. We will not leave an installation until we are certain your service is what it should be.