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  Our Internet Installation Procedure


First, before we install...

Using topographical software, we attempt to establish that there is line-of-sight from one of our towers to your location. In most cases, we can determine this over the phone with you before we even come out to install our equipment.

We generally begin this process with a call to our office, so that we can work with you over the phone to determine your exact location, which allows us to properly judge whether or not we can setup a time to come out and install service for your home or office.


Second, we come to your home or office...

Once we know that we can more than likely provide service to your location, and you're ready to use our service, we will schedule a time to come to your home or office for an installation. We will work with you to find the best place to run our cable indoors, and then find the best way to do it.

Once done with that, we will then locate all possible places outside to mount our equipment and then check with you to make sure you're happy with one of the locations we chose for best line of sight to our tower.


Third, we install our equipment...

Now that we've managed to figure out how we'll proceed, the third step is to actually mount our equipment outdoors and then bring service into your home from the equipment with a single CAT5 (ethernet) cable.

This can take anywhere from an hour or more, depending on the difficulty of the installation, line-of-sight issues due to obstructions, etc., so please ensure that you can set aside a few hours for us to come out and install your service on the day that we schedule with you.


Finally, we configure your router...

The fourth and final step in our installation procedure is to configure either your personal router, or the router that we provide (see our price list for the cost of a router) and any wired or wireless devices that you need help connecting to our service through your home network.

We will then test the service to make absolutely certain that you have a solid connection and that you are getting exactly what you're paying for. We will not leave an installation until we are certain your service is what it should be.



  Additional Information on Installs


Actual installation consists of attaching the radio (see Radio Equipment below), generally with a small dish, on the outside of the location selected for service, where it can be directed toward our nearest tower location. At times, we may have to spend some extra time determining the best place to put the radio, and that it's in a good location for the customer as well.


A single ethernet cable (CAT5) is then run from the radio equipment, into your home or office, and down to the location of the router, either through an outer wall, or into the attic and down the inside of a wall to a wall jack. This, in turn, is plugged into our power supply for the radio, and then into your router, to provide our service to the rest of the location.



All of this work is usually covered by the standard installation fee. For information on installation costs and more, head on over to our Services Price List, or feel free to contact us!


Internet Service for Dripping Springs, Spicewood, Lake Travis and the Hill Country - © 2013 TexasData